xSellco Helpdesk was built for e‑commerce businesses
Zendesk has been around for years, so it has the power of brand recognition on its side.
Its ticketing system still asks customers to ‘please type your reply above this line.’ xSellco takes a more human approach to support by treating customers like people, not tickets.
xSellco is built for e‑commerce
Help Scout prides itself on making every customer interaction a personalized one.
With only 4 e‑commerce integrations and no auto-translate feature, multichannel sellers will struggle to support all their customers. xSellco translates messages so you can grow your sales globally without needing native speakers for support.
Companies big and small can auto-assign customer support tickets and cases throughout their whole organization.
Freshdesk has no marketplace integrations. xSellco offers a robust alternative for multichannel sellers at all stages and sizes. xSellco connects with all marketplaces, including Amazon and eBay, and offers auto-translation in addition to all the features of Freshdesk.
Desk.com provides enterprise features at enterprise pricing.
Desk has 1 e‑commerce connection to Shopify via an external link. xSellco is the only fully integrated e‑commerce help desk that puts all the information you need right in front of you, including customer and order details, so you can respond faster. Manage support for Amazon, eBay, Walmart, Newegg, Sears, Allegro and more, all in one place.
Wherever you sell online, xSellco Helpdesk connects all your marketplaces, webstores and social, so that you can view sales and support your customers - All in one place. Manage support queries for Amazon, eBay, Shopify, Allegro, BigCommerce, Facebook, Twitter and more.
With xSellco Helpdesk, you can add as many users as you like, at no extra cost! Get your whole team involved in supporting your customers better. Auto-assign teammates, with the relevant skills, to resolve tickets faster.
xSellco Helpdesk translates incoming messages from a language you don’t speak into one that you do. Write your message and your help desk will respond in the customer’s language. Easily connect with customers in every country, without needing to hire multilingual agents.
xSellco has been one of the most transformative customer service decisions we’ve made as a company and the support has been absolutely fantastic since day one and ongoing.