Fusion is the online Integrated Help Desk solution
built by eCommerce experts for eCommerce companies.

XSellco Fusion is a much more affordable alternative to Zendesk, delivering all key features of an enterprise Help Desk solution for less. It is the leader in customer support software for online retailers, with integrations into all leading marketplaces and shopping carts offered as standard.

Ticket Pricing
Unlimited users
500 11,000
4,000 Tickets
XSellco Fusion
from $79/month per 500 tickets
$339/mo
Zendesk
$59/month per user per 500 tickets + Integration fee
$651/mo
Annual Savings
$3,744 /yr

Try Fusion and save!

XSellco Fusion comes with a free 14 day trial.
No credit card details required.
XSellco Fusion eCommerce Help Desk

Feature comparison

XSellco Fusion is the only Help Desk solution that is integrated into all leading marketplaces. Sellers see all customer communications, order details, delivery and customer information in one centralized Help Desk, helping them to save time and offer better customer support.

eCommerce Marketplace Integrations Fusion Zendesk
Full Amazon Integration Partial *
Full eBay Integration Partial *
Walmart
NewEgg
Sears
Allegro

* Users must pay a 3rd party for this functionality starting at US$49 per user for 250 tickets


XSellco Fusion is integrated into all leading Shopping Cart solutions and are regularly adding additional ones as the eCommerce market continues to evolve.

eCommerce Shopping Cart Integrations Fusion Zendesk
Magento App
Shopify App
Bigcommerce App
WooCommerce
Prestashop

XSellco Fusion users can view order or customer information from within their Enterprise Platform with just one click.

eCommerce Enterprise Platform Integrations Fusion Zendesk
Linnworks
BrightPearl
ChannelAdvisor
Skubana

Social Media Integrations Fusion Zendesk
Facebook
Twitter

XSellco Fusion offers all the key functionality that one expects from a leading Help Desk tool.

Help Desk Essentials Fusion Zendesk
Auto Replies/Canned
Agent Collision Detection
Create Rules and Actions
Automatic Email Notifications
Auto Translate (Pre-installed)
Templates
Merge Conversations
Internal Notes
User Permissions

Bulk Actions
Custom Mail Designs

Team Performance Reporting
Labels/Tags

App (iPhone)

Try Fusion and save!

No credit card details required.


"Since we've begun using Fusion, we've experienced an increase in customer retention, faster resolution times and an uplift in sales generated through our marketplaces."

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