Fusion is the online Integrated Help Desk solution
built by eCommerce experts for eCommerce companies.

For online retailers seeking Help Desk software, XSellco Fusion is a superior alternative to Help Scout. Fusion fully integrates with all leading marketplaces and shopping carts as standard, allowing eCommerce businesses to manage customer support for all their sales channels from one easy-to-use dashboard.

Streamline your customer support today by choosing XSellco Fusion.

Try Fusion today

XSellco Fusion comes with a free 14 day trial.
No credit card details required.
XSellco Fusion eCommerce Help Desk

Feature comparison

XSellco Fusion is the only Help Desk software that integrates fully with all leading marketplaces. All order, shipping and customer information is displayed in each message in one centralized Help Desk, helping sellers save time and offer superior customer support.

eCommerce Marketplace Integrations Fusion Help Scout

XSellco Fusion integrates with all leading Shopping Cart solutions as standard. As specialists in the eCommerce space, we are regularly adding new integrations as the market evolves.

eCommerce Shopping Cart Integrations Fusion Help Scout
Magento App
Shopify App
Bigcommerce App
WooCommerce App

XSellco Fusion allows users to see order or customer details from within their Enterprise Platforms with just one click.

eCommerce Enterprise Platform Integrations Fusion Help Scout

Never miss a message on your social media accounts. XSellco Fusion can manage your Facebook Messages and Twitter queries.

Social Media Integrations Fusion Help Scout

XSellco Fusion offers all the key functionality of a leading Help Desk tool and more.

Help Desk Essentials Fusion Help Scout
Auto Replies/Canned
Agent Collision Detection
Create Rules and Actions
Automatic Email Notifications
Auto Translate (Pre-installed)
Merge Conversations
Internal Notes
User Permissions

Bulk Actions
Custom Mail Designs
Team Performance Reporting

App (iPhone)

Try Fusion today

No credit card details required.

"Since we've begun using Fusion, we've experienced an increase in customer retention, faster resolution times and an uplift in sales generated through our marketplaces."

Ask us a question!