Fusion is the online Integrated Help Desk solution
built by eCommerce experts for eCommerce companies.

When it comes to selling online, XSellco Fusion is a superior Help Desk tool to Freshdesk. With integrations into all leading marketplaces and shopping carts offered as standard, eCommerce businesses can manage customer support for all their sales channels entirely from one place – XSellco Fusion.

Streamline your customer support today by choosing XSellco Fusion.

Try Fusion today

XSellco Fusion comes with a free 14 day trial.
No credit card details required.
XSellco Fusion eCommerce Help Desk

Feature comparison

XSellco Fusion is the only Help Desk solution that is integrated into all leading marketplaces. Sellers see all customer communications, order details, delivery and customer information in one centralized Help Desk, helping them to save time and offer better customer support.

eCommerce Marketplace Integrations Fusion Freshdesk

* Users must pay a 3rd party for this functionality starting at US$49 per user for 250 tickets

XSellco Fusion is integrated into all leading Shopping Cart solutions and we are regularly adding additional ones as the eCommerce market continues to evolve.

eCommerce Shopping Cart Integrations Fusion Freshdesk
Magento App
Shopify App
Bigcommerce App
WooCommerce App

XSellco Fusion users can view order or customer information from within their Enterprise Platform with just one click.

eCommerce Enterprise Platform Integrations Fusion Freshdesk

Social Media Integrations Fusion Freshdesk

XSellco Fusion offers all the key functionality that one expects from a leading Help Desk tool.

Help Desk Essentials Fusion Freshdesk
Auto Replies/Canned
Agent Collision Detection
Create Rules and Actions
Automatic Email Notifications
Auto Translate (Pre-installed)
Merge Conversations
Internal Notes
User Permissions
Bulk Actions
Custom Mail Designs

Team Performance Reporting

App (iPhone)

Try Fusion today

No credit card details required.

"Since we've begun using Fusion, we've experienced an increase in customer retention, faster resolution times and an uplift in sales generated through our marketplaces."

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