Fusion is the online Integrated Help Desk solution
built by eCommerce experts for eCommerce companies.

For online retailers, XSellco Fusion is a superior alternative to Desk.com, delivering all key features of an enterprise Help Desk at a more affordable level. As the market leader in customer support software for eCommerce businesses, we offer integrations into all leading marketplaces and shopping carts as standard.

Ticket Pricing
Unlimited users
500 11,000
4,000 Tickets
XSellco Fusion
from $79/month per 500 tickets
$339/mo
Desk.com
$60/month per user per 500 tickets + Integration fee
$659/mo
Annual Savings
$3,840 /yr

Try Fusion and save!

XSellco Fusion comes with a free 14 day trial.
No credit card details required.
XSellco Fusion eCommerce Help Desk

Feature comparison

XSellco Fusion is the only Help Desk tool that integrates fully with all leading marketplaces. All order, shipping and customer information is displayed in each message in one centralized Help Desk, helping sellers save time and offer superior customer support.

eCommerce Marketplace Integrations Fusion Desk.com
Full Amazon Integration Third party
Full eBay Integration Third party
Walmart
NewEgg
Sears
Allegro

* Users must pay a 3rd party for this functionality starting at US$49 per user for 250 tickets


XSellco Fusion integrates with all leading Shopping Cart solutions as standard. As specialists in the eCommerce space, we are regularly adding new integrations as the market evolves.

eCommerce Shopping Cart Integrations Fusion Desk.com
Magento
Shopify App
Bigcommerce
WooCommerce
Prestashop

XSellco Fusion allows users to see order or customer details from within their Enterprise Platforms with just one click.

eCommerce Enterprise Platform Integrations Fusion Desk.com
Linnworks
BrightPearl
ChannelAdvisor
Skubana

Stay on top of all your Facebook and Twitter messages from inside XSellco Fusion.

Social Media Integrations Fusion Desk.com
Facebook
Twitter

XSellco Fusion offers all the key functionality of a leading Help Desk tool and more.

Help Desk Essentials Fusion Desk.com
Auto Replies/Canned
Agent Collision Detection
Create Rules and Actions
Automatic Email Notifications
Auto Translate (Pre-installed)
Templates
Merge Conversations
Internal Notes
User Permissions

Bulk Actions
Custom Mail Designs

Team Performance Reporting
Labels/Tags

App (iPhone)

Try Fusion and save!

No credit card details required.


"Since we've begun using Fusion, we've experienced an increase in customer retention, faster resolution times and an uplift in sales generated through our marketplaces."

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