French Customer Onboarding Agent

Dublin, Ireland • Permanent • Customer Success & Support

XSellco is one of the fastest growing multi channel eCommerce trading companies in Europe. We are looking for a motivated, forward thinking and fast moving candidate to join our French Customer Onboarding team with the on-boarding of new customers and supporting existing customers to enhance overall customer satisfaction delivering improved retention metrics.

 

The hours are between 9-5.30pm Monday to Friday and the role is based in Dublin 4.

 

The Role:

  • Immediately gain a complete understanding of XSellco products and services

  • Proactively contact new and existing customers meeting and exceeding contact targets

  • Engage with customers via inbound phone requests, resolving their questions and challenges

  • Provide assistance to French and English customers

  • Monitor and respond to online chat support requests

  • Identify and address customer’s needs, complaints and frustrations to always achieve a mutually beneficial relationship

  • Proactively work with other team members to assist others in achieving improved customer support and improved retention metrics

  • Manage customer communications, e.g., notifications, e-mails, down-time notices and release notes

  • Contacting customers whose credit cards have recently expired or declined and updating information

 

Requirements:

  • Two year’s minimum of customer service experience

  • Ability to speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions

  • Demonstrates an ability to think quickly on their feet

  • Fluent in English and French both written and verbal essential

  • Eligible to work in Ireland

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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