Customer Support Executive

Dublin • Permanent • Customer Success & Support

XSellco is one of the fastest growing multi channel eCommerce trading companies in Europe. We operate in a niche sector delivering services to online retailers. 

We are now looking for a Customer Support Executive to provide in-house support for all our customers, providing on-phone, live online chat and email support to ensure continuity and presence and to enhance overall customer satisfaction delivering improved retention metrics.The hours are 13.30-22:00 Monday to Friday and is based in Dublin 4.

The Role:

  • Immediately gain a complete understanding of XSellco products and services

  • Proactively contact existing customers meeting and exceeding contact targets

  • Engage with customers via inbound phone requests, resolving their questions and challenges

  • Monitor and respond to online chat support requests

  • Identify and address customer’s needs, complaints and frustrations to always achieve a mutually beneficial relationship

  • Proactively work with other team members to assist others in achieving improved customer support and improved retention metrics

  • Manage customer communications, e.g., notifications, e-mails, down-time notices and release notes

  • Contacting customers whose credit cards have recently expired or declined and updating information


  • Two year’s minimum of customer service experience

  • Ability to speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions

  • Demonstrates an ability to think quickly on their feet

  • Strong written and spoken English

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